Help Center


Shipping and Delivery
What if my order shows shipped but the package is not moving?
At times there is a delay in the carrier’s tracking for updates. Please allow up to 24 hours for your tracking to update.
What if the tracking number is not working after 24 hours?
Depending on the size of your item, it could be shipped with a truck carrier and will require you to be present at time of delivery.
Do I have to be there to sign for my package?
If your order is over $250 there is a possibility it was shipped with a signature required option.
What if I am not available when the carrier tries to deliver?
If there is no response when the package arrives, the driver may leave the package nearest to the street or make a second delivery attempt on the next business day.
Does PartsHawk have a retail store?
We currently don't have a retail location, but we offer Crazy Fast Shipping so you don't have to leave your home.
How long will delivery take?
Most items are delivered in only a few days. Standard ground shipments are 2-4 days. If you are ordering a larger item it may ship via truck. These shipments typically take longer than a standard ground shipment. In some cases these will be delivered in 7-10 days.  
How will my order be shipped?
99% of our orders are shipped in small parcels by UPS, FedEx, or USPS. If you are ordering a larger item it may be shipped by truck and a delivery appointment will be needed to schedule your delivery.
Do you ship outside the US?
Unfortunately, we only ship to the lower 48 states at this time. We do however have many overseas customers that choose to ship to a local freight forwarding company in the United States.
What if I only got part of my order?
If you only received a part of your order it’s possible there were mutliple shipments. Please check your email to see if there are other ship notifications from us. If you can’t locate any additional tracking numbers please feel free to reach out by chat on our website or email us
How do I return my order?
Returning an item is easy. Please log back into your account and navigate to the order history page. From that page, you can request a return. If you checked out as a guest, don’t worry. Just send our customer service team an email and they will be happy to assist you.
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Product Information and Availability
What if the part that I am looking for is not available on your website?
Call us or email us directly and we will do our best to source the product for you.
What if I loved my part so much I want to order another one?
Call us or email us directly and we can quickly duplicate your order if its in stock.
Can I use Dorman parts to replace OEM parts?
Yes, Dorman parts can often be used as replacements for OEM parts, but it is important to carefully compare specifications and ensure compatibility.
Where is Dorman manufactured?
Dorman is a global automotive parts supplier with manufacturing facilities in the United States, Mexico, Canada, China, and India. Its headquarters and largest manufacturing facility are located in Colmar, Pennsylvania, USA.
Where is Warn manufactured?
Warn winches are primarily made in the United States, with manufacturing facilities located in Oregon and Washington.
Does AC Delco make Ford parts?
No, AC Delco produces parts primarily for General Motors vehicles and does not make parts specifically for Ford vehicles.
Does Energy Suspension have parts for Mazda Miata?
Yes, Energy Suspension offers a range of suspension bushings and components for Mazda Miata models.
Does PartsHawk carry Dorman 926 959?
Yes, we do carry the Dorman Products 926-959 Engine Oil Filter Adapter
What does OEM stand for?
OEM stands for Original Equipment Manufacturer.
How does the B&W gooseneck hitch work?
A B&W gooseneck hitch is designed to tow heavy loads by connecting a trailer directly to the bed of a pickup truck using a gooseneck ball and coupler system.
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Service and Maintenance
Will an engine flush clean my pistons?
No, an engine flush is unlikely to clean the pistons.
How to replace engine pistons?
Replacing engine pistons involves removing the engine from the vehicle, disassembling it, removing the pistons, inspecting the engine components, installing the new pistons, reassembling the engine, and testing it. It's a complex process that should only be attempted by experienced mechanics.
When do engine pistons rings go bad?
Engine piston rings can go bad due to wear and tear, inadequate lubrication, overheating, manufacturing defects, or improper installation. Symptoms of failing piston rings include reduced engine power, increased oil consumption, and blue smoke from the exhaust. Regular maintenance and inspection can help identify potential issues.
Why do engine piston rings fail?
Engine piston rings can fail due to wear and tear, inadequate lubrication, overheating, manufacturing defects, or improper installation. Regular maintenance and inspection of the engine can help identify potential issues. Symptoms of failing piston rings include reduced engine power, increased oil consumption, and blue smoke from the exhaust.
Can you replace engine pistons rings without removing the engine?
Replacing engine piston rings without removing the engine is possible but not recommended due to the extensive disassembly required and the risk of damaging other engine components. A full rebuild or overhaul is generally more efficient and effective.
How to replace shock absorbers?
To replace shock absorbers, you need to remove the wheel and tire assembly, unbolt the old shock absorber, replace it with a new one, and tighten the bolts. Then, reinstall the wheel and tire, and test the new shocks.
Can shock absorbers be replaced?
Yes, shock absorbers can be replaced when they start to wear out or fail.
Will the alternator drain my battery?
No, the alternator is not designed to drain the battery. Instead, it charges the battery while the engine is running. If your battery is being drained, it could be due to a variety of factors, and it's recommended to have your vehicle inspected by a mechanic.
How do alternators work?
Alternators convert mechanical energy from the engine into electrical energy to power the vehicle's electrical system and charge the battery. They consist of a rotor, stator, and voltage regulator, which work together to produce electrical energy that is used to power the vehicle's electrical components and charge the battery.
Which alternator do I need?
To determine which alternator you need, consider your vehicle's make and model, engine size, and electrical system requirements.
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